Thanks for your purchase with us. In the unlikely event that you are not completely satisfied with your order, you have 14 days to return the goods to the following address:

H2o Kayaks Ltd
Frogs Hall Farm
Spa Lane
NR11 6US

Please keep in mind that any item sent for a full refund must be delivered in unused condition as you received it, with the tags still on the product and in original box.

In the unlikely event an item is received broken, faulty or damaged, then you will be given a full refund or we’re happy to exchange the item, please contact us as soon as possible so we can arrange replacement (it speeds things up if you can send images of damaged item)

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Please remember to include your name and address with return item.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help 07813616197 7am - 3pm or please use contact page