Returns

This Delivery & Returns Policy explains how H2o Kayaks handles delivery, cancellations, returns, refunds and faulty or damaged goods.

Different rules apply depending on whether you are purchasing as a consumer or as a business customer. Nothing in this policy affects any legal rights that cannot be excluded or restricted.

We aim to dispatch orders as quickly as reasonably possible.

The estimated delivery time for your order will depend on the product, availability, delivery address and delivery service required.

Some kayaks and other large or bulky products require specialist or pallet delivery and may take longer to arrange.

Where possible, the estimated delivery timeframe and any applicable delivery charge will be shown before you complete your purchase.

Delivery dates are estimates unless we have specifically agreed a guaranteed delivery date with you in writing.

Please ensure that the delivery address and contact details provided when placing your order are correct.

For larger items, you should ensure that there is suitable access for the delivery vehicle and that the delivery location can safely accommodate the goods.

If you provide an incorrect address or are unavailable to receive a delivery, additional delivery or re-delivery charges may apply.

We will contact you where reasonably possible if there is a problem arranging delivery.

Kayaks, canoes, SUPs and other large items may be delivered using a specialist carrier.

The carrier may contact you to arrange a suitable delivery date or time.

Depending on the delivery service, the carrier may require someone to be present to receive the goods.

Unless specifically agreed otherwise, delivery is to the agreed delivery location and does not necessarily include carrying the product into a building, upstairs or into a difficult-to-access area.

You should check access requirements before ordering large products.

Please inspect your goods as soon as reasonably possible after delivery.

Where practical, we recommend that you:

If you notice damage, missing items or an incorrect product, please contact us as soon as possible.

Photographs of the packaging and product can help us resolve delivery issues quickly.

For consumer customers, reporting damage promptly does not remove or reduce your statutory rights.

If your goods arrive damaged, please contact us as soon as possible at:

Email: info@h2okayaks.com

Please provide:

We will assess the issue and discuss the appropriate solution with you.

Depending on the circumstances, this may include repair, replacement, refund or another appropriate remedy.

Consumer customers retain their statutory rights relating to damaged or faulty goods.

If you are a consumer and purchase goods from us online or by another distance-selling method, you will normally have the legal right to cancel your order within 14 days of receiving the goods.

You do not have to give a reason for cancelling.

To exercise your cancellation right, you must tell us clearly that you wish to cancel the contract.

You can contact us by:

Email: info@h2okayaks.com
Telephone: 07813616197