Terms and conditions
H2o Kayaks Ltd Terms and conditions please retain for future use. These terms and conditions will apply to all transactions on this website and your purchase of a product or service confirms acceptance of these terms and conditions. We may change these terms and conditions from time to time please refer every time you order.
Disclaimer Accessory Fitting Guide
All our accessories are easy to install for anyone with average DIY skills, and correct tools. Installing our accessories may invalidate manufactures guarantee and craft functionality etc,do not open hatches on open water, incorrect fitting may cause damage. H2o kayaks (H2o Kayaks Ltd) will not be held liable for any problems or issues that arise from the fitting of our accessories supplied by us, the above is a guide sizes etc should be checked by fitter..
All items offered for sale on this website can be delivered to UK mainland addresses including The Scottish Highlands and Islands , Orkney, Shetland, Isle of Man , Channel Islands , and Northern Ireland . For a delivery quotation to all other areas not listed (e.g. exports) please contact our sales office by email firstname.lastname@example.org or telephone 01603 279161 and we will only be too happy to help. All goods must be checked and signed for on delivery by you or your agent unless sent by post or if a prior arrangement has been made to leave the goods without a signature. When you sign for goods received in good condition this is an acceptance that no damage has occurred so please check. No damaged products can be returned if you have signed to say goods received in good condition. If you arrange for goods to be left without signature H2o kayaks Ltd cannot accept responsibility that the goods arrived in good condition and are secure at delivery address. Delivery dates and timescales are not guaranteed and do not form part of a contract between us. We will endeavour to make every effort to deliver goods on time but delays occasionally occur due to unforeseen circumstances. H2o kayaks Ltd shall not be liable for any delay or failure to deliver within an estimated timescale. H2o kayaks Ltd will do everything possible to ensure that you receive your order in perfect condition. In the event of missing parts, damaged or incorrect orders, you must notify us within 48 hours of receipt.
An email will be automatically sent when you place an order acknowledging your purchase and payment. This does not however constitute an acceptance of your order. Formal contractual agreements will be entered into when goods are dispatched or delivered to you, we reserve the right to decline all or part of your order for any reason.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This may include passing your details to our vendors for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Safebuy Code of Practice. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to to identify you. If you have any questions/comments about privacy, you should e-mail us at : Contact
Unsolicited Commercial Email / Spam
All marketing emails will include details of how to opt-out / unsubscribe.
Cookies What are they?
This site uses these tiny pieces of code to track, for example, what you have put in your basket, and to process your order. These are essential to the operation of the website and to enable you to purchase goods from the store.
They do not harm your PC and do not contain data which can personally identify you and definitely do not include sensitive data such as your credit card numbers! They have been used for years.
Cookies are also used by us to track customer usage of the website - via Google Analytics - as this enables us to better serve you by ensuring our site is working as it should. This data is anonymous and cannot be used to personally identify you and whilst it includes broad georgraphical locations, this too is anonymous.
What if I don't want them?
You will need to adjust you browser to disallow cookies and this can be easily done. However, you will NOT, as a result, be able to purchase from our site.
Which Cookies do you set?
zenid is a session cookie used by our store to operate successfully.
Cookies set by Google:
_utma: Determines the unique visitor ID, visit count and when you visited. Expires after 2 years.
_utmb: Tracks the time you enter our site and how long you stay. This is a session cookie and expires at the end of the browser session.
_utmc: Works with _utmb to determine the length of your visit to our website. Records the time you leave the site. Expires 30 minutes after end of session.
_utmz: Tracks where you came from on the web, the search engine used to find the website, what links were clicked on, what keywords were used, and where you are (i.e. geographic location when you accessed the website. Expires after 6 months.
We will take your payment by Visa, Mastercard, Delta, Switch , UK Maestro, or PayPal at the time we process your order. If for what ever reason we are not able to fulfil your order, we will contact you and a full refund will be given. H2o kayaks Ltd will take all possible precautions to ensure that your order and payment details are secure. All goods remain the property of H2o kayaks Ltd will only pass to you on delivery of the product provided full payment has been received.
All prices listed on this website are in UK pounds sterling including value added tax at the prevailing rate. Delivery charges are not included unless stated otherwise. The total cost of your order will be set out in your shopping basket / cart before you submit your order. This will be the price of the products that you have ordered and any applicable delivery charges. Products, prices and special offers are all subject to availability and these may change before you submit your order. Specification of listed products are subject to change without notice. Errors may sometimes occur and we will advise you accordingly and ask if you wish to continue with your order. If a product becomes unavailable, we will endeavour to offer you a suitable alternative.
H2o kayaks Ltd will only accept returns by prior arrangement. Notification must be made either by; phoning us on 01603 279161 9am to 5pm Mon to Fri or emailing us at contact or writing to us at... The Yard, Brampton Hall , Brampton , Norwich , Norfolk NR10 5HW Returned products must be complete, unused, and with the original box and packing, boat and kayak returns are subject to a 15% return handling charge with delivery at cost to H2o Kayaks, returns within 14 days and at expense of customer.
(Free promotion items are not guaranteed)
We offer a manufactures guarantee on our boats/products.
What this covers is any manufacturers defects such as faulty hatches, silicone seals, cracked plastic hull not related to neglect, broken pad eyelets, and stretched or broken bungee cord. Should your product become faulty within a year of delivery, we will offer a prompt repair, or if a repair is not possible, we will arrange an exchange,transport costs either way are not covered.. This does not cover faults caused by accidents, neglect, misuse, or normal wear and tear. If you are not happy with your purchase we offer a 14 day no quibble refund policy provided that the returned product is complete, unused, and with the original box, packing and any accessories and the cost of returning and delivery of the product is paid by the customer. This policy does not affect your legal rights. Products used in commercial applications are only guaranteed for 6 months from date on invoice.
Other General Conditions:
H2o kayaks Ltd will at all times endeavour to verify the accuracy of all and any information on this website, however we cannot be responsible for colour and specification changes. All sizes and weights are rounded up or down to nearest measurement. We reserve the right to change specification and design at any time. You may not create any link to this website without our prior written agreement. Any contract between H2o kayaks Ltd resulting from a purchase on this website will be governed by the laws of England and will be subject to jurisdiction of an English court. All goods sold on this website are intended for private use. Any business use of our products will invalidate the guarantee cover unless the goods are knowingly sold to a business.
Canoeing and kayaking are assumed risk activities. H2o Kayaks Ltd, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer’s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.
H2o kayaks Ltd Trading as H2o Kayaks Registered Office: Brampton Norwich Norfolk NR10 5BD